Ok, we know that MTA is unpredictable and traffic is worse. We also know what it's like when you've tried on seven outfits and nothing works. It's hard to leave your house on time - we get it... but we also want to make sure you have a great experience here at the Mansion.
We recommend that you aim to arrive 15 minutes prior to your session start time, as stated on your ticket. We will give you some leeway, but you've got to arrive within the first 20 minutes of your session to be admitted.
So for example, for a 6pm ticket, we recommend you arrive at 5:45pm and you MUST arrive by 6:20pm to be guaranteed admission. Make sense?
**If your ticket is for the last time slot of the night, we will close and lock the doors 30 minutes after that ticket time. This is non-negotiable and we can't give you a refund or reschedule your tickets.**
And that friend who's always 20 minutes late? Tell her to show up a half hour before you do - it works.