So, our refund policy is that we don't give refunds for any reason. BUT, there's no need to freak out. If you're having an emergency, or something else crazy happens, we're happy to issue you a credit voucher (it works like a store credit that you can redeem for tickets at any time.)
Please reach out to Elizabeth at firstname.lastname@example.org and she will help.
You can also call the nice folks at Ovation Tix if you have a problem with your tickets or the ticket website. Their number is 347-352-8015.